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Serving Our Houston Area Customers is Our Biggest Priority

This year, National Customer Service Week was celebrated across the U.S. from October 5 to 9. As part of the celebration, Gainsborough Waste and Texas Outhouse came together as a company to create an exciting and fun event to recognize our Customer Care team.

We are very proud of our Houston-based customer service team and their commitment to helping us serve the waste needs of businesses and individuals across the Greater Houston area and other parts of Texas.

So many customers know our team representatives by name, which captures our local presence and the ability to talk to a real person on the phone when you call our company to inquire about waste services.

Our Customer Service Team a Rarity in the Industry

We are privileged to work with business owners, construction managers, event planners, and so many other great individuals across Houston on a daily basis. You deserve the best when you need waste services. That’s why we invested time and resources into building a leading customer service team to provide you with an industry-leading level of customer support that is rare for the waste industry.

The backbone of our customer support is an amazing team of professionals who are experienced, knowledgeable, and caring. Collectively, we have 70+ years of Customer Service experience!

To celebrate the team, our Customer Service Manager Diedra Hlinsky spearheaded a series of events to create a fun and memorable experience during National Customer Service Week.

We started the week off with donuts spelling “THANK YOU CUSTOMER SERVICE TEAM,” each team member received a “thank you” goody bag on their desk Monday morning, the team enjoyed lunch from Pappadeaux on Wednesday, and we finished the week with ice cream treats on Friday.

We also participated in a series of contests. Included were a Jeopardy! team game and a crossword puzzle contest created by our Customer Service Supervisor, Chris Eccles. There was also a Customer Service quiz created by Customer Service Manager, Diedra Hlinsky.

– Pictured below is the winning team for Jeopardy! — Estalene Broussard, Verenice Ramirez, and Denise Tornero (with Chris Eccles).

– Pictured below is crossword puzzle winner Denise Tornero with Texas Outhouse President Paul Carl. Denise completed the puzzle in an amazing 6 minutes and 15 seconds!

– Pictured below is the winner of our Customer Service quiz, Maria Villena, with Chris.


Grateful For Our Customer Care Team

We are thankful for each member of our Customer Care team. We were proud to celebrate each of our customer service representatives and our full team during National Customer Service Week:

  • Vanessa Bernal
  • Estalene Broussard
  • Liz Culver
  • Renee Euell
  • Verenice Ramirez
  • Denise Tornero
  • Maria Villena
  • Chris Eccles – Customer Service Supervisor
  • Diedra Hlinsky – Customer Service Manager

Thank you to Houston area businesses for trusting us to support your waste needs. And, thank you to our Customer Care team for continuing to support our wonderful customers right here in Houston.